CUSTOMER ANNOUNCEMENT | Agnew SEAT Closures

Existing orders delivery due before closure:

I have an existing order, how will that be managed and fulfilled?

We will continue to operate as normal and will fulfil all existing orders up until Saturday 30th September 2023.  So please contact our dealerships as normal who will be very happy to assist you with this.   

Existing orders delivery post closure:

I have an existing order due after closure, how will that be managed and fulfilled?

For any new car orders that are due to be fulfilled after the 30th September, SEAT UK will be in touch with you to discuss your options and agree alternative arrangements. Members of our sales team will still be available until 30th September to provide updates on visible delivery schedules. 

I would like to purchase a new SEAT how do I do this?

We can continue to take orders for all new SEATS until the 31st August 2023 through our dealerships for stock vehicles providing the delivery date is before the 30th September.    Contact the dealership as normal.

Renewals – I am an existing customer:

What happens to my agreement and subsequent renewal options after closure?

Your existing finance agreement continues as it normally would.  For all offers on New and Used cars, you may choose to view www.agnewcars.com, and any of our other dealerships will be happy to discuss your options.  

Warranty:

How does the closure effect my SEAT manufacturer warranty and subsequent service and maintenance requirements to keep any warranty valid?

All warranties continue without change and any work needing carried out can be completed at any SEAT approved retailers.   

SEAT UK will be in touch directly with all customers that have a new car warranty before 30th September.   

Who can I contact to discuss any new car queries directly?

If you have any queries we have a team available - please contact a member of the team Agnew Customer Team on seat@agnews.co.uk

Used Purchases:

Can I still purchase a used car?

Yes, the business will continue to trade until 30th September 2023.  

We hope we could supply you a used car of your choice from the vast variety of cars within the Agnew group. You can view all available stock on www.agnewcars.com 

Existing customer:

I have previously purchased a car from Agnew SEAT BELFAST or Agnew AutoExchange - who can I contact for any aftersales service/issues? 

Please contact our team in AutoExchange as normal up until 30th September.  After this time, you can contact our Agnew Customer Service Team on email: seatcrmteam@agnews.co.uk , who will continue to provide you with a resolution for any service related matters you may encounter.   

Existing customer:

I am an existing customer, what happens to my agreement and subsequent renewal options after closure?

The good news is that your finance agreement remains unaffected.   

We have a team dedicated to answering any queries relating to your finance agreement, they can be contacted via email on seat.finance@agnews.co.uk  

Additionally, your finance lender can be contacted as normal and will continue to remain in contact with you at various touch points along the way as part of your agreement. 

Warranty:

How does the closure effect my warranty and subsequent service and maintenance requirements to keep any warranty valid?

If it is a SEAT UK warranty it will continue without change and any work required can be completed at any SEAT approved retailers.   

If you have either a WMS or Autoprotect Warranty these will continue without change and can be completed within the Agnew group dealership network.   

If you have a vehicle from the manufacturers covered by Agnew Group (Audi, BMW, Mercedes-Benz, MINI, Volkswagen, Volvo, or Porsche) please contact the relevant dealership.   

If you have a vehicle from any other manufacturer not listed above, we can complete your service and maintenance requirements at Volkswagen Boucher Road Belfast and they can be contacted by email at  seat.finance@agnews.co.uk  

If you have a manufacturer warranty for a manufacturer not covered within the Agnew Group, please contact that manufacturer directly.  

Who can I contact to discuss any warranty queries with?

If you have any queries around your warranty, we have a team available - please contact us by email at: seatcrmteam@agnews.co.uk   

Existing Finance customers New or Used:

How will the closure effect my finance agreement?

The good news is that your finance agreement remains unaffected.   

We have a team dedicated to answering any queries relating to your finance agreement, they can be contacted on seat.finance@agnews.co.uk  

Additionally, your finance lender can be contacted as normal and will continue to remain in contact with you at various touch points along the way as part of your agreement. 

What can I expect when my agreement nears completion?

Whatever your intention is regarding your next vehicle purchase, we recommend a finance review appointment with one of our dedicated team prior to the end of your existing agreement.   

We monitor all customer finance agreements and aim to be in contact well before the end of the agreement to plan next steps – this remains the case with your agreement.   

Alternatively, we can contact us by email on seat.finance@agnews.co.uk to discuss your options further.   

I need to review/discuss my existing finance arrangement; how do I do this?

We have a team dedicated to reviewing all existing customer finance agreements.  They can be contacted by email on seat.finance@agnews.co.uk We would be delighted to assist with any queries you may have. 

Existing orders delivery due before closure:

I have an existing order, how will that be managed and fulfilled?

We will continue to fulfil orders as normal until Saturday 30th September 2023.  So please contact our team for any assistance required.   

Existing orders delivery post closure:

I have an existing order due after closure, how will that be managed and fulfilled?

As this order is with the SEAT UK/Motability business we will agree with you which existing SEAT/Motability dealer you would like to complete the delivery with.  Our team will assist with this process.   

And please be reassured that all the financials will remain the same. 

Motability New Purchases:

I would like to purchase a new SEAT on Motability how do I do this? 

For orders that can be fulfilled prior to 30th September 2023 this can proceed with us as normal. 

For orders with an estimated delivery date after 30th September 2023, Motability UK will direct you to other SEAT Motability dealers.   

Alternatively, if you are interested in other brands that we offer please check out the range of offers from manufacturers that are under the Motability scheme in the wider Agnew group.  This can be found at www.agnewmotability.co.uk 

Motability Renewals:

My SEAT Motability car is due to expire and require renewal in the next 12 months, what should I do?

You can visit the Agnew group Motability site to check availability of models available in the Agnew group  www.agnewmotability.co.uk  

Or you can contact Motability UK direct https://findadealer.motability.co.uk/cars/northern-ireland 

Aftersales care:

Servicing is part of the Motability package; how will this be managed after closure?

For servicing after the 30th September please contact the other SEAT dealerships or Motability UK who will advise on the many options at your disposal.   

Please contact our team Agnew Car Buyer Agnew Car Buyer | Belfast BT12 6HP | Agnew Group (agnewcars.com)

Existing orders delivery due before closure:

I have an existing order, how will that be managed and fulfilled?

We will continue to operate as normal and will fulfil all existing orders up until Saturday 30th September 2023.  Please contact our dealerships as normal who will be very happy to assist you with this.   

Existing orders delivery post closure:

I have an existing order due after closure, how will that be managed and fulfilled?

We will continue to operate as normal and will fulfil all existing orders up until Saturday 30th September 2023.  Please contact our dealerships as normal who will be very happy to assist you with this.  For any orders due for delivery after 30th September, SEAT UK will be in contact prior to this date to discuss your options and agree alternative arrangements. Members of our sales team are still available until 30th September to provide updates on visible delivery schedules. 

New Purchases:

I would like to purchase a new SEAT for Business how do I do this? 

Our business Agnew Leasing continues as normal and can enable you for any future SEAT purchases.   

Contact Agnew Leasing by phone on 028 9038 6600.

Renewals:

My SEAT Business Contract is due to expire and require renewal in the next 12 months, what should I do?

Your existing finance agreement continues as it normally would, and you have the choice to extend or change to a brand of your choice at the normal time.   

If you wish to continue with the SEAT brand we can facilitate this through our Agnew Leasing business at Boucher Way Belfast.   

The point of contact will be Stephanie Morrison, and she can be contacted on 07989341816 or  emailed on  stephanie.morrison@agnews.co.uk. 

How do I get my new/used SEAT serviced or repaired after closure?

Any repairs needing carried out under SEAT UK 3 Year warranty the work can be carried out at any of the remaining SEAT Northern Ireland dealers.   

SEAT UK will directly communicate the full list of Authorised Northern Ireland Retailers in advance. 

How do I get my used car (non-SEAT franchised) serviced or repaired after closure?

After the 30th September we can offer a service through any of our dealerships within the Agnew Group. All information can be found at  www.agnewcars.com/servicing-parts/ 

Is my SEAT warranty still valid?:

What do I need to know? (How to fulfil, extend etc)

SEAT UK will directly communicate to you with the full list of Authorised Northern Ireland Retailers.

Is my WMS/Autoprotect Warranty still valid? 

Yes, all warranty repair & queries under the WMS/Autoprotect Warranty will be handled by our Boucher Road Service Team and can be contacted by email on seatcrmteam@agnews.co.uk   

I require SEAT parts, what do I do?

You can contact any of the other 5 SEAT Dealers in Northern Ireland who should be able to provide you with the part that you require.