14.1 In certain circumstances a contract for the purchase of Goods or for Work may take place by phone or by email (or both). Agnew’s acceptance of the Customer’s order will take place when Agnew emails the Customer to accept it at which point a contract comes into existence between the Customer and Agnew. In some circumstances acceptance may be confirmed by telephone. If the Customer falls under the definition of "consumer" as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and has placed an order for Goods or for Works without face to face contact with Agnew, the Customer may cancel the order at any time up to (i) the fourteenth day after collection of the Goods in the case of a purchase for goods or (ii) in the case of the provision of services, the fourteenth day after the date Agnew confirms acceptance of the contract. However, once Agnew have completed any services the Customer cannot change its mind, even if the period is still running. If the Customer cancels after Agnew has started the services, those services must be paid for up to the date of cancellation. To cancel the Customer may complete the cancellation form attached to these terms and conditions. Upon cancellation any related credit agreement will be cancelled.
14.2 Upon cancellation the Goods must be immediately returned to Agnew at the Customer’s cost. The Customer must take reasonable care of the Goods and remains liable for the Goods until they are returned to Agnew. Agnew will pay the costs of return of the Goods if cancellation is as a result of the products being faulty. In all other circumstances (including where the Customer is exercising his right to change his mind) the Customer must pay the costs of return.
14.3 The cost of delivery (if available) will be made known to the Customer at the time of purchase. Should delivery be available, Agnew will deliver the Goods to the Customer as soon as reasonably possible.
14.4 If the Customer has requested to collect the Goods from Agnew’s premises, they can be collected at any time during Agnew’s normal working hours.
14.5 The Customer will be responsible for the Goods from the time of delivery to the address given by the Customer (or a carrier organised by the Customer) or the Customer collects the Goods.
14.6 The Customer shall indemnify Agnew for any loss suffered as a result of alteration, modification or things done to the Goods.
14.7 It should be noted by the Customer that if the Goods are made to the Customer’s specifications or are clearly personalised the Customer will not have the right to cancel the contract in accordance with this clause 14.