Agnew Group Important Announcement

In light of recent Government advice and with the ongoing developments regarding Covid-19 we have made the decision to close all of our businesses.  

This Group-wide closure affects all of our 15 dealerships in the areas of Belfast, Newtownabbey and Portadown, that represent 9 manufacturer brands:

• Audi Belfast and Audi Portadown
• Bavarian BMW & Bavarian MINI
• Mercedes-Benz Belfast and Mercedes-Benz Portadown
• Porsche Belfast
• SEAT Belfast and Agnew AutoExchange
• smart Belfast
• Agnew Volvo Belfast
• Agnew Volkswagen Belfast, Agnew Volkswagen Mallusk and Agnew Volkswagen Commercial Vehicles 

Please check our website and social channels for further updates.

This closure will also cover our other businesses:

My MOT is due, are you able to provide a MOT prep and take to the testing centre?

• We will no longer be in a position to offer our pre-MOT service until the business is fully operational again.
• We advise you to contact the DVA directly to find out what level of service they are able to provide.

DVA

Testing enquiries

County Hall

Castlerock Road

Waterside Coleraine

BT51 3HS

Phone:  0300 200 7861

Email:  dva@infrastructure-ni.gov.uk

Or to book online:

  https://www.nidirect.gov.uk/services/book-motvehicle-test-online

What can I do if the MOT centre is not open? 

• Please contact your local MOT centre directly to get an update on the services that they will be providing or you can find further information on https://www.nidirect.gov.uk/services/book-motvehicle-test-online

For any questions or concerns you may have regarding Motability please find below an update on the Motability.co.uk website specifically relating to the Motability Scheme. 

• https://news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/?fbclid=IwAR1ARKQEWGxVQ2T9QHfwC9zG9AGanPreziYQwXdCsjaN0-owPeErMpGTkWY

• What are my options if I have lost my income permanently or temporarily and am unable to meet my car finance commitments?
• Can my car finance payments be reduced or deferred for a period?
• Can I hand my car back?
• My Finance agreement is due to finish soon what are my options?
• I am worried about not being able to make my future car finance commitments. How can you help?

We unfortunately cannot advise you on your own individual set of circumstances, therefore your best course of action is to contact our funding partners directly using the contact details below.  These finance providers are putting in place various options to support and assist you through these worrying times.  

We have been made aware that they are experiencing an unprecedented demand on their customer services at present.  

The information you should have to hand when contacting the finance providers is: 

• Your agreement number and vehicle registration number
• Your full name
• Your date of birth
• Your postcode

AUDI FINANCIAL SERVICES          

TEL:                         0800 912 3558 

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:    https://customer.vwfs.co.uk/contact-us.html

SEAT FINANCIAL SERVICES

TEL:                        0330 100 8975

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:   https://customer.vwfs.co.uk/contact-us.html

VOLKSWAGEN FINANCIAL SERVICES

TEL:                        0330 100 8975  

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:   https://customer.vwfs.co.uk/contact-us.html

PORSCHE FINANCIAL SERVICES

TEL:                        0344 871 0902  

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:   https://customer.vwfs.co.uk/contact-us.html

VOLVO SANTANDER RETAIL       

TEL:                        0800 085 1759  

EMAIL:                  customerservices@santanderconsumer.co.uk

WEBSITE LINK:   https://www.santanderconsumer.co.uk/

VOLVO CONTRACT HIRE SANTANDER

TEL:                        0800 083 1322  

EMAIL:                  customerservices@volvocontracthire.co.uk

WEBSITE LINK:   https://www.santanderconsumer.co.uk/

BMW FINANCIAL SERVICES

TEL:        0370 505 0150  

EMAIL:  customer.services@bmwfs.co.uk            

WEBSITE LINK: https://www.bmw.co.uk/en/footer/contact/contact-bmw-financial-services.html

MINI FINANCIAL SERVICES

TEL:        0370 505 0150  

EMAIL: customer.service@mini.co.uk   

WEBSITE: https://myfinance.mini.co.uk/en_GB/login.html

MERCEDES-BENZ FINANCIAL SERVICES

TEL:                        0370 847 0700  

EMAIL:                  customerservices-MBFS@daimler.com 

WEBSITE LINK:   https://www.mbfs.com/contact-us

NIIB      

TEL:                        0800 917 0931  

EMAIL:                  customerhelp@northridgeuk.com

WEBSITE LINK:   ttps://www.northridgefinance.com/

BLACKHORSE    

TEL:                        0800 151 2454  

EMAIL:                  Online access via link     

WEBSITE LINK:   https://www.blackhorse.co.uk/Contact/Call-Us-Now

EVOLUTION       

TEL:                        01246 458 800  

EMAIL:                  customer@evolutionfunding.com           

WEBSITE LINK:   ttps://web.evolutionfunding.com/

We do not have full details on this yet but will be working towards providing you with more information as and when we have this detail worked through.

We will endeavour to make contact with you directly in the next few days to confirm the status of your vehicle.