Coronavirus (Covid-19) Update

All our showrooms are now closed. However if you are a Key Worker requiring emergency repairs or further assistance click here >>>

Agnew Group Important Announcement

A message from our Group Managing Director

Update Thursday 26th March

All our showrooms are closed, however if you are a Key Worker requiring emergency repairs or further assistance please select the appropriate franchise stayhome e-mail below and a member of our support team will be in touch with you as soon as possible to assist you with your query.

We would ask, that if you are a key worker, that you contact each franchise via these email addresses: 

Franchise Email Address
BMW stayhome.BMW@agnews.co.uk
MINI stayhome.MINI@agnews.co.uk
Volkswagen stayhome.Volkswagen@agnews.co.uk
Mercedes stayhome.Mercedes@agnews.co.uk
SEAT & Agnew Autoexchange stayhome.SEAT@agnews.co.uk
Porsche stayhome.Porsche@agnews.co.uk
Audi stayhome.Audi@agnews.co.uk
smart stayhome.smart@agnews.co.uk
Volvo stayhome.Volvo@agnews.co.uk
Leasing stayhome.Leasing@agnews.co.uk
Autostore stayhome.Autostore@agnews.co.uk

 

And if you require emergency support please use the contact details below:

Manufacturer Name Contact Number Link if (Applicable)
Audi Audi assist 0800 699 999 https://bit.ly/2WYMYrV
BMW BMW Road side assistance 

0800 777 111

From Abroad: +44 (0)20 8686 2444

https://bit.ly/39npq2b
MINI MINI Road side assistance

0800 777 101

From Abroad: +44 (0)20 8603 9990

https://bit.ly/2wGRzEe
Mercedes-Benz Mercedes-Benz Roadside Assistance

00800 1777 7777

From Abroad: +44 (0)207 975 7077

https://bit.ly/2xwVPGd
Porsche Porsche Assistance

0800 777 123  

ROI Customers: 1 800 771647 

https://bit.ly/3dANbHB
SEAT SEAT roadside assistance 0800 262 622 N/A
Volvo Volvo Assist (Allianz) 0800 777 116 N/A
Volkswagen Volkswagen Group Roadside Assistant
(operated by the AA)
0800 777 192 https://bit.ly/2WPvw8P
Volkswagen Commercial Vehicles Volkswagen Group Roadside Assistant
(operated by the AA)
0800 777 172 https://bit.ly/3buu0Nz

 

As a Group we take our responsibility to protect our colleagues and customers seriously and our businesses are closed. Therefore, please do not travel to any of our locations for any outstanding bookings as the dealerships are not open. 

Our businesses will only be dealing with emergency repairs and any further assistance we can provide for Key Workers through our email and telephone channels. 

Thank you for your patience and understanding in these difficult times.

Yuile Magee

Group Managing Director


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FAQs

Please find below answers to questions you may have.  We do not have all of the answers at the moment but will endeavour to update this on a regular basis. 

In light of recent Government advice and with the ongoing developments regarding Covid-19 we have made the decision to close all of our businesses.  

This Group-wide closure affects all of our 15 dealerships in the areas of Belfast, Newtownabbey and Portadown, that represent 9 manufacturer brands:

  • Audi Belfast and Audi Portadown
  • Bavarian BMW & Bavarian MINI
  • Mercedes-Benz Belfast and Mercedes-Benz Portadown
  • Porsche Belfast
  • SEAT Belfast and Agnew AutoExchange
  • smart Belfast
  • Agnew Volvo Belfast
  • Agnew Volkswagen Belfast, Agnew Volkswagen Mallusk and Agnew Volkswagen Commercial Vehicles 

Please check our website and social channels for further updates.

This closure will also cover our other businesses:

AutoStore in Portadown       agnewautostore.co.uk
Agnew Leasing (Contract Hire & Leasing) agnewleasing.com
TPS (Volkswagen Group Trade Parts https://tps.trade/centre-finder/tps-belfast
Agnew Repair Centre (Bodyshop)   www.agnewrepaircentre.co.uk/
Agnew Trade Centre (Trade Auction Site) www.agnewtradecentre.com/
Agnew Car Buyer     www.agnewcars.com/car-buyer/

                                  

My MOT is due, are you able to provide a MOT prep and take to the testing centre?

  • We will no longer be in a position to offer our pre-MOT service until the business is fully operational again.
  • We advise you to contact the DVA directly to find out what level of service they are able to provide.

DVA

Testing enquiries

County Hall

Castlerock Road

Waterside Coleraine

BT51 3HS

Phone:  0300 200 7861

Email:  dva@infrastructure-ni.gov.uk

Or to book online:

  https://www.nidirect.gov.uk/services/book-motvehicle-test-online

 

What can I do if the MOT centre is not open? 

For any questions or concerns you may have regarding Motability please find below an update on the Motability.co.uk website specifically relating to the Motability Scheme. 

  • What are my options if I have lost my income permanently or temporarily and am unable to meet my car finance commitments?
  • Can my car finance payments be reduced or deferred for a period?
  • Can I hand my car back?
  • My Finance agreement is due to finish soon what are my options?
  • I am worried about not being able to make my future car finance commitments. How can you help?

We unfortunately cannot advise you on your own individual set of circumstances, therefore your best course of action is to contact our funding partners directly using the contact details below.  These finance providers are putting in place various options to support and assist you through these worrying times.  

We have been made aware that they are experiencing an unprecedented demand on their customer services at present.  

The information you should have to hand when contacting the finance providers is: 

  • Your agreement number and vehicle registration number
  • Your full name
  • Your date of birth
  • Your postcode

AUDI FINANCIAL SERVICES          

TEL:                         0800 912 3558 

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:    https://customer.vwfs.co.uk/contact-us.html

 

SEAT FINANCIAL SERVICES

TEL:                        0330 100 8975

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:   https://customer.vwfs.co.uk/contact-us.html

 

VOLKSWAGEN FINANCIAL SERVICES

TEL:                        0330 100 8975  

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:   https://customer.vwfs.co.uk/contact-us.html

 

PORSCHE FINANCIAL SERVICES

TEL:                        0344 871 0902  

EMAIL:                  customerservices@vwfs.co.uk  

WEBSITE LINK:   https://customer.vwfs.co.uk/contact-us.html

 

VOLVO SANTANDER RETAIL       

TEL:                        0800 085 1759  

EMAIL:                  customerservices@santanderconsumer.co.uk

WEBSITE LINK:   https://www.santanderconsumer.co.uk/

 

VOLVO CONTRACT HIRE SANTANDER

TEL:                        0800 083 1322  

EMAIL:                  customerservices@volvocontracthire.co.uk

WEBSITE LINK:   https://www.santanderconsumer.co.uk/

 

BMW FINANCIAL SERVICES

TEL:        0370 505 0150  

EMAIL:  customer.services@bmwfs.co.uk            

WEBSITE LINK: https://www.bmw.co.uk/en/footer/contact/contact-bmw-financial-services.html

 

MINI FINANCIAL SERVICES

TEL:        0370 505 0150  

EMAIL: customer.service@mini.co.uk   

WEBSITE: https://myfinance.mini.co.uk/en_GB/login.html

 

MERCEDES-BENZ FINANCIAL SERVICES

TEL:                        0370 847 0700  

EMAIL:                  customerservices-MBFS@daimler.com 

WEBSITE LINK:   https://www.mbfs.com/contact-us

 

NIIB      

TEL:                        0800 917 0931  

EMAIL:                  customerhelp@northridgeuk.com

WEBSITE LINK:   ttps://www.northridgefinance.com/

 

BLACKHORSE    

TEL:                        0800 151 2454  

EMAIL:                  Online access via link     

WEBSITE LINK:   https://www.blackhorse.co.uk/Contact/Call-Us-Now

 

EVOLUTION       

TEL:                        01246 458 800  

EMAIL:                  customer@evolutionfunding.com           

WEBSITE LINK:   ttps://web.evolutionfunding.com/

We do not have full details on this yet but will be working towards providing you with more information as and when we have this detail worked through.

We will endeavour to make contact with you directly in the next few days to confirm the status of your vehicle. 

Manufacturer Name Contact Number Link if (Applicable)
Audi Audi assist 0800 699 999 https://bit.ly/2WYMYrV
BMW BMW Road side assistance 

0800 777 111

From Abroad: +44 (0)20 8686 2444

https://bit.ly/39npq2b
MINI MINI Road side assistance

0800 777 101

From Abroad: +44 (0)20 8603 9990

https://bit.ly/2wGRzEe
Mercedes-Benz Mercedes-Benz Roadside Assistance

00800 1777 7777

From Abroad: +44 (0)207 975 7077

https://bit.ly/2xwVPGd
Porsche Porsche Assistance

0800 777 123  

ROI Customers: 1 800 771647 

https://bit.ly/3dANbHB
SEAT SEAT roadside assistance 0800 262 622 N/A
Volvo Volvo Assist (Allianz) 0800 777 116 N/A
Volkswagen Volkswagen Group Roadside Assistant
(operated by the AA)
0800 777 192 https://bit.ly/2WPvw8P
Volkswagen Commercial Vehicles Volkswagen Group Roadside Assistant
(operated by the AA)
0800 777 172 https://bit.ly/3buu0Nz

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