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Date Posted: 16 February 2024
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The Agnew Group Board agreed a closure date for the Agnew Autostore on 16th February 2024. As the only remaining non-franchise dealership in the Group, it no longer forms part of the strategic Agnew Group portfolio and growth strategy. We have adapted our business model to a changing marketplace and will look at opportunities with additional franchises in the future to further strengthen growth.
If you would like to find out more information about these closures, please refer to our FAQs below.
Can I still purchase a used car?
No, the Agnew Autostore has now ceased trading in Used cars from the 16th of February.
We hope we could supply you a used car of your choice from the vast variety of cars within the Agnew group. You can view all available stock on www.agnewcars.com
I have previously purchased a car from Agnew Autostore - who can I contact for any aftersales service/issues?
From 16th February, you can contact our Agnew Customer Service Team by email on autostorecrmteam@agnews.co.uk , who will continue to provide you with a resolution for any service-related matter you may encounter.
How does the closure effect my warranty and subsequent service and maintenance requirements to keep any warranty valid?
If you have an active WMS Warranty this will continue without change and can be completed within the Agnew group dealership network.
If you have a vehicle from the manufacturers covered by Agnew Group (Audi, BMW, Mercedes-Benz, MINI, Volkswagen, Volvo, or Porsche) please contact the relevant dealership.
If you have a vehicle from any other manufacturer not listed above, we can facilitate your existing warranty requirements by initially contacting us via email at autostorecrmteam@agnews.co.uk.
If you have a manufacturer warranty for a manufacturer not covered within the Agnew Group, please contact that manufacturer directly.
Who can I contact to discuss any warranty queries with?
If you have any queries around your warranty, we have a team available - please contact us by email at: autostorecrmteam@agnews.co.uk
How will the closure effect my finance agreement?
The good news is that your finance agreement remains unaffected.
We have a team dedicated to answering any queries relating to your finance agreement, they can be contacted on autostore.finance@agnews.co.uk
Additionally, your finance lender can be contacted as normal and will continue to remain in contact with you at various touch points along the way as part of your agreement.
What can I expect when my agreement nears completion?
Whatever your intention is regarding your next vehicle purchase, we recommend a finance review appointment with one of our dedicated team prior to the end of your existing agreement.
We monitor all customer finance agreements and aim to be in contact well before the end of the agreement to plan next steps – this remains the case with your agreement.
Alternatively, if you wish to review or discuss your existing agreement now, please contact us by email on autostore.finance@agnews.co.uk to discuss your options further.
Please contact our team Agnew Car Buyer on 02890097254
Agnew Car Buyer | Belfast BT12 6HP | Agnew Group (agnewcars.com)